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Privacy Policy

1. Purpose.

This policy describes the way we handle your personal information.

2. Personal information.

Personal information includes information we collect: on submission when you place an order; and automatically when you visit this website.

Shop Sh'Zen South Africa understands the importance of your personal information and how it is used by us and/or shared with others. We assure you that we will protect your personally identifiable information and honour your requests for privacy. This notice describes our online privacy policy and practices, including what information we collect and how we use it.

3. Acceptance.

You may not order any of our goods if you do not accept this policy. If you choose to visit the Shop Sh'Zen South Africa site, your visit and any dispute over privacy is subject to this Notice and our Terms and Conditions of Use, including limitations on damages, arbitration of disputes and application of the laws of South Africa. 

4. Collected on submission.

We collect your contact details and delivery address when you place an order.

5. Collected automatically.

We collect your Internet usage information when you visit this website.

6. Purpose for collection.

We may use any of your personal information that you provide to us for the purposes that you indicated when you agreed to provide it to us. 

We will collect information (that you provide voluntarily) concerning your lifestyle/interests and preferences to assist us in our product development and marketing efforts. We are also dedicated to making your visits to our website relevant and enjoyable . We try to customise your website experience in a way that is tailored to your unique interests.

The information Shop Sh'Zen South Africa learns from our customers helps us improve the services we provide to you. Here are the types of information we gather.

  • Information You Give Us: Shop Sh'Zen South Africa receives and stores any information you enter on our website or give us in any other way. If you choose not to do so, then you might not be able to take full advantage of many of our exclusive offers and deals as well as improving our service, and communicating more effectively with you.
  • Shop Sh'Zen South Africa does not store any customer credit card information.
  • Shop Sh'Zen South Africa  does not give out your personally identifiable information such as telephone number, name, surname or screen names and we also give you the opportunity to correct your personal contact and other personally identifiable information that you have provided to us at any time.
  • Shop Sh'Zen South Africa  may use information about the kinds of products you buy to make other marketing offers to you, unless you tell us not to by opting-out via email.
  • Shop Sh'Zen South Africa  may use the information you provide for internal business and planning purposes, such as generating demographic data and statistics or developing marketing plans.
  • Shop Sh'Zen South Africa  may disclose information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In the event of any on-line purchases, Shop Sh'Zen South Africa  may exchange information, including personally identifiable information, with other companies to process or fulfil orders submitted by you and for credit fraud protection.

7. Consent to collection.

We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

8. Use.

We may use your personal information to fulfill our obligations to you i.e. Delivery

9. Sharing.

We may share your personal information with third parties for the purposes of fulfilling our obligations to you i.e. Delivery

10. Disclosure.

We may disclose personal information to third parties if required for legal reasons.

11. Security.

Our website is hosted on a secure server and uses security measures to prevent interference by intruders. All pages where you provide personal credit card information use Secure Server Software (SSL) encryption technology. SSL is the industry standard and among the best software available today for secure transactions. Shop Sh'Zen South Africa  uses Payfast’s secure technology, privacy protection controls and restrictions order to safeguard your personal information.

12. Retention.

We will only retain your personal information for as long as is necessary. We do not keep or store credit card details.  

13. Transfer and sharing

We may transfer your personal information to our partners and agents. However, we do not sell personal information and will safeguard all information provided to us. 

14. Updating or removing.

You may choose to update or remove the personal information you have submitted to us by contacting us.

Click here to contact us on WhatsApp